GENERAL
What are your business hours?
The library is open from 9:00 a.m. to 5:00 p.m. Eastern Time Monday through Friday. We cannot process or fulfill orders on
evenings or weekends. Please consider this when placing your order.
ORDERING MUSIC
How do I rent an opera, ballet, or other staged work?
If you plan to program the work in its entirety, you will need a Grand Rights License. Please do not place an order through the Rental Library;
instead, please contact our Associate Director of Grand Rights Licensing, Rachel Peters, at
[email protected] for a Grand Rights License Request Form.
If you are planning to perform selections from the work, however, you may not need a Grand Rights License, and you can email us at
[email protected] for further assistance.
How long does it take to process a rental order?
Once we receive your completed rental order form, we require a minimum of TEN BUSINESS days to prepare and ship
your order BEFORE it leaves our warehouse. We recommend that you submit your order form as soon as possible BEFORE you require materials in hand.
What if we want to extend our rental?
A rental extension is charged at one first performance fee for each 10-week extension.
Extensions are available in 3 month increments only.
You must notify the library staff of your need for an extension or you will be charged late fees.
When is an order considered a RUSH order?
All orders that are required to ship from our warehouse prior to 10 business days from the date we receive your signed contract will incur an additional $275 non-refundable rush fee. Standard rental and shipping costs still apply.
When will my order arrive (Date Materials Required)?
You can expect your order to arrive on the date you specify in the space provided for ‘Date Materials Required’
on our order form. Do not write ASAP in this space; rental forms received without a Date Materials Required will NOT
be processed. We recommend that you choose a Date Materials Required well in advance of your first rehearsal. Please note that we cannot release materials unless you have returned a signed rental agreement prior to the date materials are due to ship.
How do I obtain a perusal score?
To inquire about perusals, please write to
[email protected].
Perusal scores are available to help customers finalize concert programming;
they are not meant to replace rental materials.
If you need extra and/or advance scores to supplement a rental request, please indicate this on your rental order form instead,
and we will provide those as part of your order.
I am a student planning a recital. How can I obtain rental music?
We consider your concert a student recital ONLY if it is an adjudicated performance for a degree requirement. Though we are glad to assist with your recital, please note that we will not rent sets to individual students. Instead, please have your school´s ensemble library or music department administrator contact us to process your order or to set up an account. Please ask them to notify us of your student recital in the space provided on the order form.
MATERIALS
What materials are included in a rental set?
A rental set includes one conductor score, one set of winds, brass, and percussion parts, and a string set as dictated by the
orchestration of the work. If you need additional scores or other materials, you must specify this on your rental order form.
May we have advanced scores, strings or wind sets?
In the event that you must receive string masters or scores
earlier than 10 weeks before your performance, we charge an administrative
fee of $15 per part and/or $25 per score plus shipping. We cannot provide complete wind sets in advance. For Grand Rights orders, advance material fees may vary. Advanced parts are available for up
to six months before a performance. ALL advance part orders are subject
to our rush fee policy; please plan accordingly.
How does the Rental Library ship my music?
All rental materials are shipped exclusively via UPS. We offer Next Day Air, 2nd Day Air and 3rd Day Air guaranteed services
as well as UPS Ground which is a 5 business day guarantee to anywhere in the United States. To Canada, we offer UPS Standard and
UPS International Express.
If you place your order with at least 15 business days lead time, your music will automatically ship
via UPS Ground
. If you would like to request a "guaranteed" service, please indicate this clearly on your order form.
A signature is required upon delivery for ALL rental shipments. UPS does NOT ship to PO Boxes.
What if we lose a part?
All sets returned incomplete are assessed a missing parts fee of $35 per part, and $200 per full score. Except in the case of
large opera sets, all returns must be returned in a single package. If you notify us in advance that you are awaiting all the
parts back, we will note this. If you return missing parts back to us within 2 weeks of your due date, within 2 weeks of your due date we will refund the missing parts fee by 50%.
FEES
How does Boosey & Hawkes determine rental prices?
Prices are determined using three criteria and are not inclusive of shipping and handling charges or additional service charges as applicable:
1. Annual budget of the performing organization
2. Duration of the work as determined by Boosey & Hawkes
3. Size of orchestration (Orchestral, Chamber orchestra or Ensemble of 9 or fewer players) as
determined by Boosey & Hawkes.
Does my orchestra's concert qualify for an educational discount?
Boosey & Hawkes defines an Educational Concert as a performance given for a grade school audience where an orchestra performs a
‘run-out’ concert at the school, or the children are bussed in during school hours, and where no ticket fees are charged.
There is a discount on rentals for these types of performances, and it applies ONLY to orchestras classified as Major by Musical America. If your concert qualifies, please note the status of your Educational Concert in the space
provided on the order form.
How much will I pay for shipping?
Shipping costs are based on the individual weight of the set and the distance to destination from our warehouse in New York City.
Please refer to the chart below for approximate UPS shipping ranges.
| Avg. 15 Pound Pkg | New York | California |
| UPS Ground | $9.00 | $16.00 |
| UPS 3 Day Select | $16.00 | $40.00 |
| UPS 2 Day Select | $20.00 | $57.00 |
| UPS Next Day Air | $37.00 | $99.00 |
These prices may be used as a guide for United States shipments and are based on the average shipping cost of a 15 pound set of music.
What forms of payment does Boosey & Hawkes accept?
Once you receive an invoice, you can make arrangements with our billing department to pay by check, money order, credit card (MasterCard or Visa only), or wire transfer. When making a wire payment, please include your company name, customer number or the invoice number you are paying. For universities paying by purchase order, you can include the purchase order number on your order form or email it to us. Please note that
we do not accept purchase orders as official rental requests and we do not require a hard copy of your purchase order. Please contact
[email protected] for further questions regarding payment.
What if we want to record our concert?
Non-archival recordings are considered a separate use of the rented work
and are subject to additional fees. Please contact the rental department directly for the recording rental fee, and you then must
contact our Business Affairs department about licensing the recording at 212-538-5355. Mechanical license fees will also apply; please inquire for further assistance.
What if we want to broadcast our concert?
Delayed audio-only broadcasts of your concert are considered a separate use of the rented work and are subject to additional fees. Broadcasts of performances are charged based on when they occur. There is no limit on the number of broadcasts. Please refer
to the chart below for pricing rates:
| Up to two weeks after final performance |
No charge |
| Between 2 weeks and 6 months |
25% of a first performance fee |
| Up to one year |
50% of a first performance fee |
| Broadcasts beyond one year |
1 first performance fee |
Audio-visual (TV, Internet, HD theatre) broadcasts are subject to additional fees.
What if we want to upload our performance to the Internet?
You MUST contact us for permission before you can upload your performance to the Internet including live streaming. You will need to obtain a New Media license from the appropriate performing rights society (ASCAP, BMI, SOCAN) and work with our staff for any additional licensing.
What if we cancel our performance?
All cancellation notices must be made in writing as soon as possible.
There is no fee for cancellations that occur before materials have been shipped out from the library. Rental fees will be credited.
Concerts cancelled AFTER materials have been shipped but BEFORE the performance date will incur a $75 reshelving fee in
addition to shipping charges. Rental fees will be credited.
Concerts cancelled AFTER the performance date listed on your order form will not be credited
What is your returns policy?
-
Material must be returned to us within two weeks of the final performance date,
whether complete or incomplete.*
- If materials are received by B&H after the due date, Organization will be charged $50 for every week materials are overdue plus an administration fee of $25.
-
If material is received by B&H more than 60 days after the final performance, organization will
additionally be charged the full replacement cost and an administration fee of $25.
Please note that you are responsible for all costs associated with your return shipment.
REPLACEMENT CHARGES
| DURATION | REPLACEMENT CHARGE PER SET |
| 1' – 5' | $275 |
| 6' – 10' | $375 |
| 11' – 15' | $550 |
| 16' – 20' | $725 |
| 21' – 25' | $900 |
| 26' – 30' | $1000 |
| 31' – 35' | $1200 |
| 36' – 40' | $1400 |
| 41' – 45' | $1600 |
| 46' – 50' | $1800 |
| 51' – 55' | $2000 |
| 56' – 60' | $2200 |
| 61' – 65' | $2400 |
| 66' – 70' | $2600 |
| 71' – 75' | $2800 |
| 76' – 80' | $3000 |
| 81' – 85' | $3200 |
| 86' – 90' | $3400 |
| 91' – 95' | $3600 |
| 96' – 100' | $3800 |
Please note that these charges do not include the administration fee of $25.00.
* If any sets are returned with missing parts, you will receive a letter detailing all missing items
and an invoice. These will be treated according to our Missing Parts policy noted above.
Does my student recital qualify for a discount?
There is a separate rate for student recitals ONLY if they are adjudicated performances for a degree requirement. This does not apply to regular concerts on an educational institution's subscription season. If your concert qualifies, please note the status of your student recital in the space provided on the order form.
