Vacancy Details

Concord is the independent, worldwide leader in the development, management and acquisition of sound recordings, music publishing, theatrical performance rights and narrative content. Headquartered in Nashville with additional offices in Los Angeles, New York, London, Berlin, Melbourne and Miami, Concord also has staff in Auckland, Sydney, Tokyo and Toronto. The Company’s catalogue consists of more than 1 million songs, composed works, plays, musicals and active recordings which are licensed in virtually every country and territory worldwide.

Boosey & Hawkes, which is part of the Concord group, is the largest specialist classical music publishing company in the world. It has an unrivalled catalogue and a roster of contemporary classical composers. It operates from Concord’s offices in London, Berlin and New York.

The Rental Services department at Boosey & Hawkes has a customer base of over 7,000 organisations and individuals throughout the UK, Europe and ROW, and has relationships with agents in key territories. Sheet music is supplied on hire to customers of all types e.g. soloists, composers, conductors, promoters, orchestras, opera ballet companies.

Position Purpose:

• to be responsible for the accurate and timely filling of orders placed by amateur clients.
• to provide accurate catalogue information, repertoire advice and friendly, reliable customer service by phone, in writing and in person.
• to assist the VP, Rental Services as required.
• to act as a flexible and willing team member performing all duties to a high standard.

Core Responsibilities:

Assessing priorities within the high volume of orders received every day; monitoring the progress of orders through to fulfilment; processing payments including handling cheques and credit cards.

Outline of Specific Functions:
• Processing and progressing UK amateur applications to present Boosey & Hawkes repertoire in concert.
• Track and log advance payments received.
• Maintaining clear, accurate and up-to-date records for licensing and reference purposes.
• Track overdue materials daily and initiate recall notices promptly.
• Communicate with clients to resolve delays and apply late fees per policy when necessary.
• Answering questions from all sources of a musicological nature, e.g. ascertaining correct editions, keys and arrangements to be supplied to customers, differentiating between revised and unrevised versions of works, assisting customers in ascertaining beginnings and endings of excerpts to be supplied.

Note: This is a general outline and not an exhaustive list of responsibilities.

Requirements:

• A thorough understanding of classical music to university graduate level; this should include training in both music history and theory; the ability to read music (all clefs) and to judge the key of a piece of music.
• An attention to detail and accuracy, particularly related to data entry.
• Excellent organisational and time management skills.
• Excellent interpersonal skills.
• Computer literacy, including proficiency in Word and Excel, and good typing skills.

Application details:

Please send your CV and covering letter to [email protected] quoting “Rental Services Coordinator” in the subject line, no later than 5:00pm on Friday 28 November 2025.

Applicants must live and be eligible to work in the UK to be considered for this role.

Concord is an equal opportunity employer. We employ, train, compensate and promote regardless of age, gender assignment, marital status, pregnancy, disability, race, religion, sex as required by law. We believe that diversity, inclusion and equity is paramount for the creation of music, theatre and film that celebrates and empowers all cultures.