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FAQs

Any rental order placed using our Search & Order module and Zinfonia will be automatically directed to our agent in the correct territory.

For a complete list of our agents in other countries and their contact details, please see here.

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Search & Order

What is Zinfonia?
Zinfonia makes it easier than ever to search our rental catalogue and those we represent in your territory. You can check scorings and durations, request rental quotes, place orders and make payments.

Added benefits include automatic updates on the status of your orders and a convenient overview of all your music hire requests together in one place.

Registration is required to access many of these services. Click here to register (registration is free and quick).
How can I find out which titles are available from Boosey & Hawkes in my country?
The best place to start is our Search & Order module where you can search by composer name, work title, or even duration. Identify your location in the dropdown menu so that only the relevant works and catalogues will be displayed to you.
How do I find out the cost of hire and place an order?
Zinfonia will ask you for all of the information we need to know in order to give you an accurate quote whether for performance, rehearsal only, recording or other usage.

  • Step 1: Search for a work using the Search & Order module, and click on the Zinfonia logo next to the work.

    Zinfonia_FAQs

  • Step 2: Answer all of the questions when prompted and provide as much information as possible about your intended usage.
  • Step 3. We will send a quote to your Zinfonia account.
  • Step 4. You may then accept and pay, or respond with a query.
If we require pre-payment to confirm your order, this will be made clear in our quote, and the facility to submit payment to us by debit or credit card will be included.
When should I place my order?
As early as you can, but at least one month prior to when you would like to receive the material.
May I give you notice of less than a month?
Yes, and we will always do our best to deliver to you by your specified date, but with shorter notice periods the chance of late delivery increases and there may be priority fees payable.
What is your priority fee?
If to meet your specified delivery date we need to despatch from our warehouse within 10 working days of receiving your confirmed order, then we charge a priority fee in addition to relevant postage charges.
For how long may I keep the music?
Our normal rental period is one month, but you may request a longer period when you place your order. The rental fee is adjusted accordingly.
May I keep rental materials for periods of less than a month?
Yes you may. The length of your hire period runs from the date you require the music to the date of your final performance.
May I order rental materials for rehearsals only?
Yes you may, and the rental fee will be adjusted accordingly (see 'How do I find out the cost of hire and place an order?').
How soon can I receive my order?
The delivery date provided with your original order is the date we will use to schedule despatch. We suggest requesting a delivery date which falls at least a few days before your first rehearsal.
What is included in a full set of instrumental parts?
We include sufficient copies of each instrumental part to enable your orchestra or ensemble to perform the work in question. For those works which include strings in their orchestration we supply our standard string set: 8 copies of Violin I, 7 of Violin II, 6 Violas, 5 Cellos and 4 Double Basses. Additional string parts may be requested as part of your order. One copy of the full score for the conductor is included as standard. .
May I order a full score to be sent before the instrumental parts?
Yes, if you would like a full score in advance please let us know when you place your order. There will be an additional postal charge and possibly an additional rental fee, depending on how far in advance you request delivery of the score.
What should I do if I want to cancel my order?
Cancellations are required in writing which can be done through Zinfonia or by emailing us at ukhire@boosey.com. Cancellation fees and Postage & Packing charges may apply.

Billing and payment

Where can I find your current pricing information?
Zinfonia asks you for all of the information we need to give you an official, accurate quote for all orders, whether involving performance, rehearsal only, recording or other usage (see 'How do I find out the cost of hire and place an order?').

If you are an amateur group based in the UK and Eire, and would like an immediate idea of cost, our Hire Fee Calculator has been set up to provide a quote on demand. These quotes estimate the cost of hire of a set of parts including full score, for a normal amateur concert performance in the UK and Eire and are for guidance only. For an official quote, make your request through the Search & Order module.
When should I submit payment?
For the majority of orders we require pre-payment. If you place your order using our Search & Order module, you will be asked to pay securely and conveniently by debit or credit card when you confirm your Zinfonia order.

We also accept payment by cheque or bank transfer. Please email us for further details. .
What methods of payment do you accept?
For all orders placed in Zinfonia, payment is required by credit/debit card. Visa, MasterCard and American Express are all accepted, and secure payment is handled by the payment portal Stripe.

If your order is placed using an alternative method you will be sent a pre-payment request with the necessary information. Please email us if you do not receive this.
Will I receive confirmation of my payment?
If you place your order using our Search & Order module, and submit card payment via Stripe, you will receive an automated email confirmation of payment.

For orders submitted using alternative methods we will send you payment confirmation by email as soon as we receive your payment. For orders requiring pre-payment, hire materials will not be despatched to you until payment has been received.
Which currencies do you accept?
We accept payment only in pounds Sterling. In other territories, our agents will collect payment in the local currency

Perusal scores

There are more than 1000 scores available to view online for free at www.boosey.com/onlinescores and we're adding to the selection all the time.

What if the score I'm interested in is not included in Online Scores?
Please email us, giving the work you're enquiring about and providing your delivery address and a contact phone number. Postage costs are payable upfront for our perusal service.
How long may I hold on to a perusal score?
Our standard perusal period is six weeks. If you require it for longer please let us know when you place your order. If you already have a score out on loan and you wish to extend your current rental, please email us. Additional fees may apply.

Delivery

Which courier service do you use?
Packages are despatched by UPS Standard and take 2 – 3 working days for delivery to the UK. Delivery times to Eire and other territories may vary.
May I collect my music from you?
Your order will be despatched from one of several external locations and it is therefore not possible to collect or return your music in person.
Where will you send my order?
We will despatch to the address specified on your order. This can be residential or business premises, but UPS does not deliver to PO boxes. The delivery address may be different from your billing address.
When will I receive my order?
We will despatch your music to arrive on or by the date given on your original order.

If you placed your order using Zinfonia, you will receive an automatic notification and a UPS tracking number at the point of despatch.
How much does delivery cost?
Our Postage & Packing charge is a flat rate for UK customers, and includes the cost of returning the materials to us (see How does your collection service work?). Postage & Packing charges will vary by territory.
May I request next day delivery?
Our typical despatch service is UPS Standard to the UK which takes 2-3 days. In emergencies, you may request a faster service, but please be aware that the costs associated with this are far higher, and you will be responsible for meeting all additional costs. Availability may be restricted depending on stock levels at the time, and notice given.
May I request weekend delivery?
We are only able to schedule weekday deliveries.

Returning Material

When should I return my music?
It is due back within two weeks of your final performance date (see What happens if I return my music late?). Therefore, as soon as possible following your final concert, you should make arrangements for the music to be returned.

If you suspect you may not be able to return the rental materials on time for any reason, please let us know so that we can extend your hire period. Additional fees may apply.
How does your collection service work (UK and Eire customers only)?
We have negotiated preferential rates with UPS on behalf of our customers in the UK and Eire to make it as cost-effective as possible to return hire materials to us. The cost of this service is included in our postage and packing charge.

Before your hire period is over we will email you everything you need to arrange a collection with UPS: a list of the materials we sent you, your shipping label(s), and UPS' contact details.

You simply need to contact UPS to arrange the collection at a time, and from an address, convenient for you, which can be done over the phone or online.
How do I contact UPS and arrange my collection?
To arrange your collection online, simply click here: http://tinyurl.com/bw3d8ko or call UPS on 03457 877877 (1 890 99 55 00 for all calls from within Eire).

UPS will need to know that you have prepaid labels, where you'd like the package collected from, and your preferred collection date. That's it.
What happens once I've arranged the collection?
When UPS collects the material, the driver will scan the barcode and we will then be responsible for tracking the shipment safely back to our warehouse in Germany.
What should I do if I haven't received the UPS collection label?
The label is sent as an email attachment from ukhire@boosey.com to the email address supplied when your order was placed. Please therefore check that email address before contacting us and ensure that ukhire@boosey.com is added to your email address book.

If you have not received the label by the day of your performance, we'll be happy to resend you the label(s) to a different email address.
Is UPS able to collect from a different address than the one specified on the label?
UPS is able to collect from any address in the UK or Eire regardless of the address printed on the label. You specify your preferred collection address when you contact UPS (see How do I contact UPS and arrange my collection?).
What packaging should I use?
You may either use the packaging in which the materials arrived, or similar sturdy wrapping.
What should I do if I need more labels?
You will receive one label for each box originally sent to you. Each label may be used once only. If you have received fewer labels than boxes, please let us know so that we can send you more labels.
What happens if I return my music late?
£35 (+VAT) per week will be charged for material returned later than three weeks after the final performance.
How long are labels valid?
The labels will expire 3 months after the date of issue.
Do I have to use your collection service?
No. If you would prefer to use a different method to return the hire materials to our warehouse in Germany, please let us know when you place your order. As long as the material does not arrive late and the shipment is trackable, you are free to choose another method if you wish. If you choose another return method at the time you place your order, you will need to bear the costs of the return and we will make a reduced charge for Postage & Packing.
What happens if some items have been lost?
Please return as complete a set as you can, as soon as possible, to avoid incurring late return fees (see What happens if I return my music late?). When the package reaches us we will send a missing parts notification to you by email from ukhire@boosey.com, confirming what's missing and the relevant costs. If you cannot find the items within two weeks, or if we have not heard from you in that time, an invoice for the replacement costs and an administration fee will be issued. These charges are strictly non-refundable.
What is the address of your warehouse?
Boosey & Hawkes
Concert Opera Media Division
Carl-Zeiss-Str. 1
55129 Mainz
GERMANY
Who are your agents and what are their contact details?
For a complete list of our agents in other countries and their contact details, please see here.
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